Return and Refund Policy

We take immense pride in the craftsmanship of our wooden sculptures. However, if you are not entirely satisfied with your purchase, we are here to help.

1. The 7-Day Return Window

We accept returns within 7 days of the delivery date. If 7 days have gone by since your package was marked as delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns (Crucial)

To be eligible for a return, your item must be in the exact same condition that you received it.

It must be completely unused, unblemished, and free of any scratches or damages.

It must be returned in the original packaging, including all internal protective materials, the Certificate of Authenticity, and any accompanying cards.

Please note: Since wood is a natural material, slight variations in grain pattern and color are normal and are not considered defects.

3. Non-Returnable Items 

To protect the integrity of our studio's work, the following items cannot be returned or refunded:

Customized or Engraved Items: Any sculpture that features personalized engraving on the base is considered a final sale.

Items purchased during a clearance sale or with specific discount codes (unless otherwise stated).

4. The Return Process

Do not send your purchase back without contacting us first.

Please email us at humanctracelab@gmail.com with your order number and the reason for the return.

Once your return request is approved, We will contact you in 24 hours.

Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds & Restocking

Once your return is received and inspected by our studio, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

In cases where the original packaging is missing or damaged, a minor restocking fee may be deducted from your refund.

6. Damaged or Defective Items

We meticulously inspect every piece before shipping. However, if your item arrives damaged due to transit, please contact us within 48 hours of delivery with clear photos of the item and the damaged packaging. We will evaluate the situation and arrange for a replacement or a full refund immediately.